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How to Prevent COVID Related Workplace Gossip

How to Prevent COVID Related Workplace Gossip

Since returning to the workplace, you may notice an uptick of gossip or unprofessional behaviors centering around COVID-19 (discussing coworkers’ medical situations, tattling on others who aren’t wearing face coverings, etc.). What can you do to prevent this from continuing? Office gossip can quickly become harmful to your business and your workers, so it’s best to take a comprehensive approach and respond quickly to complaints. When possible, be proactive. Here are a few recommendations:

Employee Handbook

Address office gossip in your employee handbook, either by name or by prohibiting any conduct that creates a hostile, offensive, or intimidating work environment. Just make sure your policy is not overly broad or might violate an employee’s rights under section 7 of the National Labor Relations Act (NLRA).

Set the tone with management

Discuss the issue of gossip during team meetings and especially with management, who should set the right example for everyone.

Training

Train employees to recognize when they are gossiping and why they shouldn’t gossip in the office. Provide them with ways to remove themselves from a conversation or to direct a conversation back to company-related work. You may want to consider seminars or workshops if the gossip persists.

Create a process

Implement a clear, simple process for employees to inform you when malicious gossip or other harassment has occurred and for you to respond immediately to complaints.

Provide examples

Give employees clear examples of their unacceptable behavior and provide a verbal warning up to termination depending on the severity of the action.

Identify why

It is also important to take a look at the subject matter of the gossip to determine if a bigger issue is at work. Gossip frequently increases, for example, when a company undergoes a big change and management is shy about the details.

In a case such as this, over-communicating both the good and the bad to employees helps to eliminate the guessing and creative conspiracy theories that employees invent when management has passed on few substantial facts. Do keep in mind that if employees are discussing personal health information, this could violate HIPAA and should be addressed immediately and confidentially.

No employer can eliminate gossip completely, but by taking a comprehensive approach to gossip and to any issues underlying it, you can address the matter before it creates liability, hurts morale, or increases turnover.

Contact us to learn more about Ahola’s HR consulting services or if you have additional HR questions.

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This blog is for informational and educational purposes only. It does not constitute legal advice, and cannot constitute legal advice, because the authors are not licensed attorneys. Readers should not rely or act upon any information presented on this blog without seeking professional legal counsel. The views expressed in each post are those of the author, and the author alone; they are not the views of Ahola. The information provided in this blog is general, and based on information available as of the date of publishing. Information herein is provided on an “as is” or “as available” basis; we make no warranty of any kind to you regarding the information provided and disclaim any liability for damages from use of the blog or its content. Please consult an attorney to obtain advice with respect to any particular question or issue.